Awareness campaigns on consumer rights in Dubai seem to be paying off, as more people are now filing complaints with the authorities.
The consumer protection department at Dubai Economy resolved 17,768 complaints during the first half of 2019.
That’s a 19 per cent increase compared to the same period last year.
Most of the issues were related to the service sector, followed by electronics, e-commerce, car rentals and automobiles.
Nearly a third of the grievances were linked to non-compliance with the purchase agreement. Defective products, commercial fraud, after-sales service and non-compliance with warranty terms were also high on the list.