System upgrade leaves Emirates NBD customers unable to access accounts

Several residents in the UAE have raised concerns over not being able to access their accounts with Emirates NBD bank for the last few hours.

Many residents took to social media to lodge their complaints about the flaw in the system.

Complaints include issues with online banking, lack of call centre assistance and dysfunctional ATMs in some branches.

The issue reportedly crept up after the bank scheduled a system upgrade on its existing digital banking services.

In a statement sent to ARN News, a spokesperson from the bank confirmed that they have "encountered some teething issues and sincerely regret the delay and apologize for the inconvenience to our customers".

"Our teams have identified the issues and are working hard to resolve these at the earliest.

"Please note that customers can continue to use their Emirates NBD debit and credit cards, withdraw cash from any of our ATMs, transact at any shopping outlet and continue making online purchases.

"Our branches are operational and available to service customer banking needs. We would like to thank our customers for their patience as we work to restore uninterrupted online and mobile banking services that should be available soon," it said.

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