Dubai government entities achieved an average customer happiness rating of 93 per cent in 2023, while the employee happiness rating stood at 88 per cent.
His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council of Dubai, revealed the results of the Dubai Government Customer and Employee Happiness Indices on Thursday.
According to the report, issued by the Dubai Government Excellence Programme, the Mohammed bin Rashid Housing Establishment heads the customer happiness index with an approval rating of 97.7 per cent, followed by Dubai Electricity and Water Authority (96.7%) and Dubai Corporation for Ambulance Services (96.1%).
Meanwhile, the top entities in terms of achieving employee happiness were the General Directorate of Residency and Foreigners Affairs (95.17%), followed by the Mohammed bin Rashid Housing Establishment (94.91%) and the Endowment and Minors Trust Foundation - Awqaf Dubai (94.51%).
"Your exceptional efforts are appreciated and are a source of tremendous pride for Dubai. By giving your best to the people of this emirate, you are enhancing Dubai's leadership in the field of exceptional government services," said Sheikh Hamdan, who expressed his gratitude to government employees.
Every year, we look forward to announcing the results of the Dubai Government Customer and Employee Happiness Indices, as well as the Mystery Shopper study. These studies once again highlight the Dubai Government's unwavering commitment to excellence.
— Hamdan bin Mohammed (@HamdanMohammed) January 18, 2024
For the year 2023, we are… pic.twitter.com/Bs8X06sou7
Sheikh Hamdan also revealed the findings of the mystery shopper study, which placed the level of happiness with government entities at an impressive average of 94.8 per cent.
The results of the Dubai Government Customer and Employee Happiness Indices were aggregated through an online platform, which compares the government’s performance with previous years.
The platform categorises results, helping government entities to focus their efforts on areas that require improvement.
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