RTA opens Dubai's first Smart Bus Station at Mall of the Emirates

Dubai's Roads and Transport Authority (RTA) has officially opened the city's first Smart Bus Station at Mall of the Emirates.

Featuring a modern and sustainable design, the smart station delivers all customer services through interactive and proactive digital platforms that are available 24/7.

This is set to help reduce waiting time and deliver a seamless, comfortable customer journey, serving 11 bus routes, including six Dubai Metro feeder routes, three internal routes and two seasonal routes.

The station connects multiple residential, commercial and tourist areas, most notably Al Barsha, Umm Suqeim, Al Sufouh, Al Manara, Al Quoz, Al Ghubaiba, The Greens, Jumeirah Village Circle, Arabian Ranches, Dubai Science Park and Dubai Studio City, as well as major tourist destinations such as Dubai Miracle Garden and Global Village, and is directly connected to Mall of the Emirates Metro Station.

The smart station covers around 147 square metres and can accommodate up to 20 customers at a time. It also includes a dedicated rest area for drivers, creating an integrated operational environment that addresses the needs of different user groups. 

The station features a range of advanced digital systems and services, led by the primary real-time information display, which provides maps of station facilities and displays arrival times across different transport modes.

The display is directly integrated with Dubai Metro to show train arrival times, and with taxi services to provide instant information on taxi stand locations and availability. It also highlights key local landmarks and routes to reach them, while broadcasting awareness content for customers.

The station also includes a smart kiosk that provides digital customer services, including a virtual assistant for journey planning and responding to customer enquiries, as well as Lost and Found services and direct access to the Call Centre. 

The station is equipped with a dedicated display showing real-time bus arrival information, along with occupancy levels on upcoming buses, enabling users to make more efficient mobility decisions. This feature helps spread demand more effectively across services and reduce congestion.

The RTA believe that this advanced model will be the future of public transport stations in Dubai, with plans to scale up the model in the future to further integrate the public transport network with sustainable mobility solutions that meet customer aspirations and future ambitions.

The RTA also believe that this step further strengthens Dubai's position as a global leader in sustainable mobility.

The station delivers all customer services through 24/7 interactive and proactive digital services. This helps reduce waiting time and deliver a seamless, comfortable customer journey. The station serves 11 bus routes and is directly connected to Mall of the Emirates Metro… pic.twitter.com/NOLVHcqWtZ

— Dubai Media Office (@DXBMediaOffice) May 10, 2026

In a strategic step that reflects our vision to develop an integrated public transport network powered by digital technologies and smart solutions, and to further strengthen #Dubai’s position as a global leader in sustainable mobility, #RTA has recently opened the city’s first…

— RTA (@rta_dubai) May 10, 2026