Dubai Customs boost readiness for returning Hajj pilgrims, Eid travellers

Dubai Customs have stepped up preparations for the return of Hajj pilgrims and the Eid Al-Adha travel rush.

Operations have been enhanced across airports and border points to manage the expected increase in passenger numbers.

Officials say smart technology is being used to speed up customs procedures, reduce waiting times and ensure smooth and secure travel for passengers arriving in and transiting through Dubai.

Special arrangements have also been introduced to streamline arrival procedures for pilgrims. These include a dedicated route within hand baggage inspection areas adjacent to counters operated by the Federal Authority for Identity, Citizenship, Customs and Port Security.

In addition, baggage belts located close to exit gates have been designated at Dubai International Airport terminals to facilitate faster luggage collection for pilgrims, while dedicated exit gates and electronic inspection channels have been allocated to ensure smooth movement.

Dubai Customs has also coordinated with Dubai Corporation for Ambulance Services to provide an on-site paramedic at Dubai Customs airport halls to respond to potential emergencies or health incidents.

Khaled Ahmed, Director of Passenger Operations at Dubai Customs, said these measures are part of an integrated approach focused on enhancing the traveller experience and improving operational efficiency, reinforcing Dubai’s position as a leading global destination in travel, aviation and logistics services.

Khaled Al Muadhin, Director of Hatta Customs Management at Dubai Customs, confirmed continued readiness at Hatta Border Crossing, noting that operational and field efforts have been intensified to ensure smooth movement and rapid processing.